FAQ

Registration

  • How can I register?

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    On our website, registration is available via e-mail address. In order to register, you need to click the Register button and fill in all the required fields in the suggested Registration form, then click the Confirm button. After registering, you will receive an email with a link to verify your email address plus a code word in the SMS form on the mobile phone number, provided by registration.

  • Can I register more than one account?

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    According to the rules of our website, registration of more than one account is not allowed.

  • Is it necessary to confirm my personal data on the website?

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    Yes, it is necessary. When registering, it is required to fill in the fields in the registration form, as well as provide images of documents confirming the identity.

  • What to do if I don’t receive an SMS message with a confirmation code?

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    First, we recommend that you make sure that the phone number listed on the website is without errors.
    If the SMS message with the confirmation code did not come instantly, we recommend that you wait up to 10 minutes. Also, reboot the device/network and make sure that your device has enough internal memory to receive incoming SMS messages, try clearing the phone's memory.
    If the above-recommended actions don’t help, please contact our Support Service via chat or email address.

  • What to do if I don’t receive an email with a link to account verification?

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    First, we recommend that you make sure that the email address, indicated during registration, is entered without errors. If the email was entered correctly, please try checking your Spam folder.
    Wait up to 10 minutes, if the email was not delivered, please contact our Support Service via chat or email address.
    We would also like to draw your attention to the fact that the email may not be delivered to a temporary email address.

  • Why do I need to confirm my phone number and email?

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    The phone number or email must be confirmed in order to identify the player.

  • What username and password can be used during registration?

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    Your username must contain at least 5 characters. It can include both letters and numbers. You can choose any username that was not previously registered on the website. If such username is already taken, you will see a notification in the registration form with a proposal to come up with a new username.

  • What to do if, while registering, a notice appears that the account with this data is already registered?

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    If during registration by email, a notification appears that the website already has an account with this data, this means that you have already registered on our website. If you do not remember your username or password, you can use the Password Recovery function. You can learn more about how to recover your password in paragraph My profile.

  • Why do I need to register?

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    Only after registration and duly identification, you can receive various bonuses, play your favorite games for real money, make Sports bets and withdraw funds you have won to your bank account or e-wallet.

My profile

  • What to do if I forgot my username or password?

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    If you have forgotten your username or password, you can restore them in the Login section. To do this, click the Login button and then Recover Password button. Enter your phone number or email address that you provided during registration and click on the Send button. An SMS message with your username and a new password will come to your phone number or email address.

  • Can I change the username in my account?

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    After registration, changing the username is not possible.

  • Are my personal data protected on the website?

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    We use physical and real information protection, constant control of access to it, various systems that do not allow failures, as well as modern methods for encoding and encrypting information. That is why Brazino777 uses the most reliable systems that are available today. Among them: 128-bit SSL encryption system, effective data protection firewalls as well as a cutting edge security system.

  • How do I unsubscribe from promotional notifications to email?

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    You can unsubscribe from the promotional notifications in the My Profile section. To do this, uncheck your consent to receive the promotional notifications and save the updated parameters.

  • How do I confirm my phone number?

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    After registering on the main page of the website you will see a notice with a proposal to confirm your phone number. Enter your phone number and click the Confirm button. You will receive a message with a 4-digit code. Enter this code in the Confirmation Code field and click Confirm button. After that, you will receive an SMS message with your username and password.

Deposits

  • How can I make a deposit?

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    You can make a deposit on our website using various payment methods, displayed on our website: debit/credit cards, e-wallets, ERIP, etc. To make a deposit, you need to click on the Deposit button, and in the new window that opens, you will see all available payment methods for making a deposit on our website. You can find more detailed information about the payment methods available on our website in the table below.

  • Why can't I make a deposit with my bank card?

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    First, we recommend that you make sure that you entered all the card data correctly. Please check carefully the card number, cardholder name, card expiration date, and CVV / CVC / CID code. Also, make sure that the validity period of your card has not expired and that there is enough money on your account to make a deposit. If all the data is entered correctly, but the deposit does not work, we recommend you contact your bank for a consultation on the status of your account and the card.

  • What is the minimum deposit and processing time?

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    The amount of the minimum deposit may vary depending on the payment method. The minimum deposit amount on the website is BYN 3. The processing time also differs depending on the payment method, in 90% of payment methods processing time is instant.

  • What is CVV / CVC / CID and where can I find it?

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    The CVV / CVC / CID code is located on the back of your bank card, and it is always the last three or four digits depending on the type of bank card.
    Here is an explanatory table on where to find each code on each type of card:

    NAMEWHERE TO FIND ON THE CARD?
    VisaCard Verification Value (CVV2) Three digits to the right of the credit card number in the signature area on the back of the card.
    MasterCard Card Verification Value (CVC2) Three digits to the right of the credit card number in the signature area on the back of the card.
  • Is it possible to make deposits on accounts of different players with one credit card?

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    According to the rules of the website, it is not allowed to make deposits into different accounts with one bank card/bank account/e-wallet.

  • What currencies does Brazino777 accept?

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    On our website, you can make deposits in Belarusian ruble.

  • Is it possible to use a third party account for a deposit?

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    Depositing from third-party accounts is not allowed. Each player must use only the accounts opened in his/her name, which he/she is the owner of and, if necessary, will be able to confirm this with documents.

  • Are deposits credited on weekends and holidays?

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    Deposits are credited to accounts every day, 24 hours a day, including weekends and holidays.

  • Do I need to send payment confirmation?

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    Since the funds are credited automatically, payment confirmation is not required, however, in some cases, we may request copies of checks confirming the success of the payment.

  • How to pay with a bank card?

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    In order to pay with a bank card, go to the Deposit section, select this payment method and amount and press the Pay button. You will be redirected to the Payment page, where you need to enter card details: card number, expiration date, CVC code, and cardholder name. After that, you can complete the payment by clicking the Complete Transaction button.

Withdrawals

  • How can I withdraw money from my account?

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    Withdrawals are only available using the same payment method in which the deposit was made. In order to create a withdrawal request, go to the Deposit section of your personal account, select the required payment method in the Withdraw section, fill in all the required information and click the Submit button. After that, your application will be accepted in the queue for processing.

  • How can I cancel a request for withdrawal and return money back to the gaming account?

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    If a withdrawal request was created by chance, you can cancel it in the Withdrawals section. If the request for withdrawal has not yet been processed, on the right side you can click on the “X”, after which the request will be canceled.
    If the withdrawal request has already been processed and the funds have been withdrawn from the gaming account, it is not possible to cancel it.

  • How long does it take to withdraw funds from the account?

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    The withdrawal requests are processed from 15 minutes to the end of the banking day after the creation of the withdrawal application.

  • Is there a limit on withdrawal?

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    There is no limit on withdrawal in our virtual gambling platform.

Bonuses

  • What other bonuses exist on the website?

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    Currently, there are two types of bonuses on our website: a Welcome Bonus on your deposit and a Birthday Bonus.

  • Can I withdraw bonuses from the account?

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    All bonuses on the website are available for withdrawal when all the conditions and rules are met.

  • How does the Birthday Bonus accrue?

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    The bonus is only available to those players who access our website via online chat or email within the period of 3 days before the birthday and 3 days after the birthday. The bonus can be accrued to each player no more than once a calendar year. To receive a bonus from the day of registration, you must deposit at least 500 BYN.

Mobile

  • Is there a mobile version of the website?

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    Yes, you can play on our site both from your computer and from your phone and tablet. The entire functionality of the site is fully available in the mobile version. It is enough to type the site address in a mobile browser, and you will automatically be directed to the mobile version of the site.

  • Do I need to re-register to play in the mobile version of the website?

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    No, you can simply log in to your account using your existing username and password. We also remind you that registration of several accounts by one user contradicts the rules of our website.

  • How do I register in the mobile version of the website?

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    In the mobile version of the website, registration is available in the same way as in the PC version by using of email address. In order to register, you need to press the Register button, fill in all the required fields in the opened form, and then click the Confirm button. After registering, you will receive an email with a link to verify your email address plus a code word in the SMS form on the mobile phone number, provided by registration.

  • Can I register one account from my mobile phone and a second account from my computer?

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    Registration by one user of two or more accounts is not in accordance with the rules of our website. To play on the website, you can use your existing account both in desktop and in a mobile version. Using multiple accounts may result in account blocking.

Sports betting/slot games

  • How to bet on sports/slot games?

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    If you want to try your luck in Sports Betting, you can choose the Sports section on the main page of the website, after which you will see a table with all kinds of bets. In the right side of the page, you can choose by sports/countries/championships. Here you can select the options you want and find the sports match that interests you. In the central part of the page, a table will be displayed with sports matches, markets, and available coefficients. After selecting all the parameters displayed in the left part of the table, your choice will be displayed. In the size field you need to specify the amount you want to bet, and then just click the Bet button. In the mobile version of the website after selecting a match, you need to scroll to the end of the page and click BETSLIP button. In the form that opens, you must specify the size of your bet and click the Place Bets button to complete.

  • Where can I see my bets?

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    In the desktop version, you can find all your bets on the right side of the table in the My Bets section. In the mobile version, you need to scroll down the table, then select the My Bets section.

  • How can I cancel an existing bet?

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    It is impossible to cancel an already made and confirmed bet. That is why we recommend that you carefully check all your chosen parameters before confirming the bet.

  • Why is my bet canceled?

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    The bet can be canceled for various reasons. Below are some examples where a bet can be canceled:

    • the match was canceled;
    • data with errors were indicated in the names of teams, players' names, etc.;
    • the wrong time or date of the match was indicated;
    • the market was open at the moment when the result was already known;
    • In the event where a match is stopped, all bets will be considered valid in accordance with the official outcome of the match. In case any market cannot be officially confirmed, bets on it are annulled.

    Rates may also be canceled for other reasons. In the event that a bet is reset to zero, the funds deposited are returned to the player’s account.

  • Rules for Visiting a Virtual Gambling Establishment

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    Rules for Visiting a Virtual Gambling Establishment Visitors to the virtual gambling establishment must not: Take part in games on the www.brazino777.by website if they are voluntarily or compulsorily restricted from visiting gambling establishments, virtual gambling establishments and from participating in gambling activities, as well as if they are under 21 (twenty-one) years old; Use software and/or hardware that affects the random outcome of the game or makes it possible to predict it; Share/disclose their credentials used to access the virtual gambling establishment to other visitors to the virtual gambling establishment, gambling participants; Use software or other means to obtain unauthorized access to the information of the gambling operator that maintains the virtual gambling establishment in order to destroy, block, modify, copy this information, as well as to perform other illegal activities therewith; Take part in an online betting game if such visitors to the virtual gambling establishment have or may have an impact on the outcome of the event under this game (impact on the random outcome of the game); Provide another visitor to the virtual gambling establishment or a gambling participant with funds / electronic money or an equivalent thereof (chips, tokens, etc.) to participate in a gambling game. Brazino777 has the right to refuse participation in a gambling game if a visitor at the virtual gambling establishment has previously violated the above rules, which was documented and confirmed.

  • Where can I find the rules and instructions for the games?

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    In every game, you can find short rules and instructions. The location of the information button or the menu with the rules and description of the game may vary for each provider.

  • What is a wager?

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    A wager is the minimum number of bets that a player must make in a game in order to withdraw a bonus. The wager may vary depending on the type of bonus. For example, if you received a bonus of BYN 10 with an x5 wager, this means that before withdrawing this bonus, you need to make bets on the amount of the bonus 5 times, that is BYN10 x 5 = BYN 50, after which bonus withdrawal will be available.